Maintenance Services

CCSInet is a bundled service that offers a comprehensive approach to today’s hardware support issues. At CCSI, we’ve been providing hardware and software support in IT since 1974. We are committed to pushing forward daily to maintain our cutting-edge status. Our comprehensive maintenance approach affords clients a seamless solution for every infrastructure need.

In a perfect world, we would all like to be able to start over and completely replace older systems with the latest and newest technology. But in the real world, we must be prepared to support complex, blended environments.

At those times, it may not be realistic to expect any one person in your organization to know it all. That’s when you need CCSI.

CCSI can create customized service level agreements (SLA) to meet your exact requirements. We provide maintenance services for products from over 100 different manufacturers and are an authorized service provider for warranty work on most major brands of pc/printers such as IBM, Dell, HP, and Compaq.

Our Maintenance Strategy affords clients comprehensive support based on almost four decades of tried and true practices in the computer industry. Our focus is on the service needs of the traditional IT customer as they evolve over time. They include:

• Keeping stride with a robust parts inventory and working algorithms to project and update future needs based on the client.
• Staying current with technologies.
• Broadening multi-vendor support and parts capabilities.
• Expanding support for desktop and networked environments.
• Supporting legacy systems.
• Delivering professional service and customer satisfaction with a highly trained engineering staff.

It is no accident that CCSI has one of the best track records in the industry for customer retention.

Most of our current customers have had long-standing business relationships with CCSI. Their longevity can be directly attributed to our established balance of technical expertise, service excellence, and dependable performance with high levels of flexibility and affordability.